Privacy Policy
At 18bd, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and store it, and what rights you hold over your information as a player on our platform.
SSL Encryption
All data transmitted between your device and 18bd's servers is protected by industry-standard SSL/TLS encryption. Your personal details, payment information, and account credentials are secured at every point of transfer.
Your Data, Your Rights
Every registered player on 18bd holds the right to access, correct, and request deletion of their personal data. We do not sell your data to third parties for advertising purposes. You are in control of what you share and how it is used.
Secure Data Storage
Personal data collected by 18bd is stored on secured servers with restricted access. Only authorised personnel and approved third-party processors may access player data, and only to the extent required to deliver our services.
No Data Selling
18bd does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Data shared with service partners is strictly limited to what is necessary to operate the platform and process your transactions.
Cookie Transparency
We use cookies and similar tracking technologies only for session management, platform analytics, and security monitoring. We do not deploy advertising-network cookies or share browsing data with ad networks without your awareness.
Fair Play & KYC Compliance
Identity verification data collected through our KYC process is used exclusively to confirm player age and identity, prevent fraud, and comply with responsible gaming obligations. It is not used for any other commercial purpose.
Data We Collect
18bd collects personal data from players through several channels: directly from you during registration and account use, automatically through your use of the platform, and from third-party service providers who assist in delivering our services. The categories of personal data we collect are described in detail below.
Registration & Account Data
When you create an account on 18bd, we collect the following information:
- Full legal name as it appears on your government-issued identification document.
- Date of birth (used to verify that you meet the 18+ age requirement).
- Mobile phone number (used for account verification, two-factor authentication, and support communications).
- Email address (used for account notifications, promotional communications where consented, and support correspondence).
- Residential address in Bangladesh (district, city, and postal area).
- Username and encrypted password chosen at the time of registration.
Identity Verification (KYC) Data
As part of our KYC process, we may collect and process the following documentary evidence:
- Copy of your National Identity Card (NID) — front and back.
- Passport or other government-issued photo identification.
- Proof of address (utility bill, bank statement, or similar document dated within 90 days).
- Selfie photograph taken at the time of document submission for identity matching purposes.
- Proof of ownership of your registered payment account (bKash, Nagad, Rocket, or bank account statement).
Financial Transaction Data
We record all financial transactions associated with your account, including:
- Deposit amounts, dates, and originating payment method (bKash number, Nagad number, Rocket number, or bank account details).
- Withdrawal requests, amounts, processing status, and destination payment account.
- Bonus credits and promotional funds applied to your account.
- Wagering history — game type, stake amount, outcome, and timestamp for each bet placed.
Technical & Usage Data
We automatically collect certain technical data when you access the 18bd platform:
- IP address and approximate geographic location derived from IP.
- Device type, operating system, browser type, and browser version.
- Session start and end times, pages and games accessed during each session.
- Referral source (how you arrived at the 18bd website).
- Click patterns, scroll depth, and in-platform navigation data collected via analytics tools.
| Data Category | Primary Collection Method | Retention Period |
|---|---|---|
| Registration & Account Data | Provided directly by you at sign-up | Duration of account + 5 years post-closure |
| KYC Documents | Uploaded by you during verification | Duration of account + 5 years post-closure |
| Financial Transaction Data | Automatically recorded at transaction time | 7 years from transaction date |
| Technical & Usage Data | Automatically collected via platform logs | 13 months from collection date |
| Support Correspondence | Submitted by you via email or live chat | 3 years from date of last interaction |
| Cookie & Analytics Data | Automatically collected via cookies | Up to 13 months per cookie type |
How We Use Your Data
18bd uses the personal data we collect for specific, documented purposes. We do not use your data for any purpose beyond those listed below without first obtaining your consent or establishing a separate legal basis for the new processing activity.
Service Delivery
The primary purpose for which we process your personal data is to deliver the 18bd gaming service to you. This includes creating and maintaining your account, processing your deposits and withdrawals through bKash, Nagad, Rocket, and other approved Bangladeshi payment channels, recording your wagering history, and settling winnings to your account wallet.
Identity Verification & Fraud Prevention
We process KYC documentation and transaction records to verify your identity, confirm that you meet the 18+ age requirement, detect and prevent fraudulent activity, identify and investigate money laundering or other financial crime, and comply with responsible gaming obligations including self-exclusion enforcement.
Customer Support
When you contact our support team via email at support@18bd.club or through the platform's live chat feature, we use your account data, transaction history, and the content of your enquiry to diagnose and resolve your issue. Support interactions are recorded and retained as part of your account record.
Platform Improvement & Analytics
Aggregated and anonymised usage data is analysed to understand how players interact with the 18bd platform, identify technical issues, optimise the user experience, and develop new features. This analysis does not identify individual players — it uses statistical aggregates only.
Responsible Gaming
We monitor wagering patterns, deposit frequency, session durations, and other behavioural indicators to identify players who may be showing signs of problem gambling. Where such indicators are detected, we may proactively apply responsible gaming interventions including contact from our support team, imposition of deposit limits, or temporary account restrictions. This processing activity is conducted in the interests of player welfare.
Marketing Communications
With your explicit consent at registration (or subsequently updated in your account preferences), we may send you promotional emails and SMS notifications about bonuses, new games, seasonal promotions including Eid offers and BPL cricket specials, and other 18bd news. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support@18bd.club.
Legal Basis for Processing
Every data processing activity carried out by 18bd is grounded in one or more of the following legal bases. We are committed to transparency about why and how we process your personal data.
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and service delivery | Performance of contract — necessary to fulfil the gaming services agreement |
| Age verification and KYC checks | Legal obligation — responsible gaming compliance and fraud prevention requirements |
| Payment processing and transaction records | Performance of contract + legal obligation (financial record-keeping) |
| Fraud detection and security monitoring | Legitimate interests — protecting the platform and its players from financial crime |
| Responsible gaming monitoring | Legitimate interests — player welfare and harm prevention |
| Platform analytics and improvement | Legitimate interests — improving the quality and reliability of our services |
| Marketing and promotional communications | Consent — provided by you at registration or updated in account preferences |
Data Sharing & Third Parties
18bd does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, to operate the 18bd platform effectively, we share certain data with trusted service providers and partners who process data on our behalf and under our instruction. All such third parties are required to handle your data in accordance with applicable data protection standards.
Categories of Third-Party Recipients
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank receive transaction data necessary to process your deposits and withdrawals. These entities operate under their own regulatory obligations regarding data security and are regulated financial institutions in Bangladesh.
- KYC Verification Partners: Identity document verification may be assisted by approved third-party KYC technology providers. These providers process your identification documents solely to confirm authenticity and identity and do not retain this data beyond the verification process.
- Game Content Providers: Live casino and slot game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, and Microgaming may receive a session token and anonymised player identifier necessary to deliver the game session. These providers do not receive your full personal profile.
- Platform Analytics Providers: Anonymised usage data may be processed by analytics service providers to generate aggregated insights about platform performance. Individual player identity is not shared with analytics providers.
- Customer Support Technology: Our live chat and email support infrastructure may be operated by third-party software providers. Support conversations may be stored on their secured servers as part of the service delivery arrangement.
- Fraud Prevention Services: Transaction patterns and device fingerprints may be shared with fraud detection service providers to identify and prevent unauthorised account access and financial crime.
Legal Disclosure Requirements
18bd may disclose personal data to regulatory bodies, law enforcement agencies, or other authorised government institutions where we are required to do so by applicable law, court order, or regulatory directive. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and, where permitted by law, we will notify you of such disclosure.
Cookies & Tracking Technologies
18bd uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and understand how players use our services. This section explains what cookies we use and why.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits and retrieve stored information about your session or preferences. Cookies do not contain executable code and cannot install software on your device.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security token storage. These cookies are required for the platform to function and cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering your language preference, game display settings, and last-visited game lobby section. | Up to 90 days |
| Analytics | Tracking page views, session duration, navigation paths, and feature usage to help us improve the platform. Data is aggregated and anonymised before analysis. | Up to 13 months |
| Security | Device fingerprinting and fraud detection signals used to identify unusual account activity and prevent unauthorised access. | Up to 13 months |
Managing Cookies
Most web browsers allow you to view, manage, and delete cookies through the browser's settings menu. You may disable non-essential cookies without affecting your ability to access and use the 18bd platform. However, disabling strictly necessary cookies will prevent the platform from functioning correctly, as these are required to maintain your authenticated session.
Data Retention & Storage
18bd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with applicable legal, regulatory, and accounting obligations. When data is no longer required, it is securely deleted or anonymised.
Active Accounts
While your 18bd account remains active, we retain all registration data, KYC documents, transaction records, and wagering history associated with your account. This data is necessary to deliver our services, manage your account, and respond to any disputes or regulatory enquiries that may arise in relation to past activity.
Closed Accounts
Following the closure of your account — whether initiated by you or by 18bd — we retain your personal data for a minimum of five years. This retention period applies to account registration data and KYC documents. Financial transaction records are retained for a minimum of seven years from the date of each transaction. These retention periods reflect our obligations to maintain adequate records for fraud prevention and financial compliance purposes.
Self-Excluded Accounts
Where an account is closed as part of a self-exclusion request made under our Responsible Gaming Policy, we retain your personal data and self-exclusion record for the full duration of the self-exclusion period plus five years. This is to ensure that we can enforce the self-exclusion if you attempt to re-register during the exclusion period.
Data Deletion Requests
You may request deletion of your personal data by contacting support@18bd.club. We will review your request and respond within 30 days. Please be aware that we may be unable to delete certain data where retention is required by law or where the data is necessary to defend against a legal claim. Where we cannot fully satisfy a deletion request, we will explain the specific reason in our response.
Your Privacy Rights
As a player on the 18bd platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at support@18bd.club with the subject line "Privacy Rights Request" and include your registered account username in the message body.
Right of Access
You have the right to request a copy of the personal data 18bd holds about you. We will provide this information within 30 days of receiving a verified request. Where the volume of data held is substantial, we may provide it in structured sections rather than as a single document.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your registered mobile number or email address, you may update these directly through your account settings panel. For KYC documents and identity records, corrections must be requested via our support team and supported by updated documentary evidence.
Right to Erasure
You have the right to request that we delete your personal data in certain circumstances, including where the data is no longer necessary for the purpose for which it was collected, or where you withdraw the consent on which the processing was based. This right is subject to legal retention obligations as described in Section 6.
Right to Restrict Processing
You have the right to request that we limit our processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of data is being resolved, or where you have objected to processing based on legitimate interests and a review is pending.
Right to Data Portability
Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to our processing of your personal data where we rely on legitimate interests as the legal basis, and where you believe that your fundamental rights and freedoms override those interests. You also have an absolute right to object to processing of your data for direct marketing purposes, which we will action immediately without requiring justification.
Data Security Measures
18bd implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. The following measures are in place across our platform and infrastructure at all times.
Encryption in Transit and at Rest
All data transmitted between your browser or mobile device and the 18bd platform is encrypted using TLS 1.2 or higher. Personal data and financial records stored in our databases are encrypted at rest using AES-256 encryption. Encryption keys are managed and rotated according to security best practices.
Access Controls
Access to systems that hold player personal data is restricted on a strict need-to-know basis. All internal staff with access to personal data are subject to confidentiality obligations. Access permissions are reviewed quarterly and immediately revoked upon cessation of employment or a change in role. Multi-factor authentication is required for all administrative access to production systems.
Vulnerability Management
18bd conducts regular security assessments of its platform infrastructure, including automated vulnerability scanning and periodic manual penetration testing. Identified vulnerabilities are triaged and remediated according to their severity rating.
Incident Response
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 18bd will notify affected players promptly by email. The notification will describe the nature of the breach, the categories of data affected, the steps we have taken to address the breach, and the recommended actions you should take to protect yourself.
Policy Updates & Contact
18bd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the introduction of new platform features. When material changes are made, we will notify registered players via email and display a prominent notice on the platform for a minimum of 14 days before the updated policy takes effect.
Continued Use Constitutes Acceptance
Your continued use of the 18bd platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with the changes, you should cease using the platform and request account closure before the effective date of the revision.
Version History
We maintain a version history of this Privacy Policy. Previous versions are available on request by contacting support@18bd.club. The current version — effective 1 January 2026 — supersedes all prior versions of the 18bd Privacy Policy.
How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 18bd handles your personal data, please contact us using the details below. We are committed to resolving all privacy enquiries promptly and transparently.
- Email: support@18bd.club (plain text — not a clickable link)
- Subject line for privacy enquiries: "Privacy Rights Request"
- Support hours: 24 hours a day, 7 days a week, 365 days a year
- Response time: within 30 minutes for general support; within 5 business days for formal privacy rights requests
Explore 18bd With Confidence
Your data is protected. Your identity is verified. Your funds are secured. Browse our games, read our FAQ, or log in to your account.